Frequently Asked Questions

Both options are available with flexible scheduling. Automatic delivery monitors your usage and schedules refills before you run low, while will-call lets you request delivery when your tank reaches 30% or lower. Automatic delivery prevents runouts during cold snaps when demand spikes.

The pre-buy program locks in your propane rate before heating season starts, typically in late summer. You purchase gallons at a set price regardless of market increases during winter months. This protects against the 20-40% price swings common when demand peaks in January and February.

Yes, delivery services cover homes and commercial accounts including bulk propane for industrial operations. Commercial customers receive tailored service plans based on usage volume and equipment needs. Delivery scheduling prioritizes high-volume accounts that require consistent supply for business operations.

Immediately leave the building without operating switches or electronics, which can ignite gas. Once outside, call 911 and then your propane provider. Never re-enter until emergency responders and a qualified technician confirm it's safe. Propane has a rotten egg odor added specifically for leak detection.

Tank exchange swaps your empty cylinder for a pre-filled one in seconds, while refilling fills your existing tank to capacity based on its condition and certification date. Exchange tanks contain 15 lbs versus 20 lbs when refilled. Refilling costs less per gallon but requires current tank certification.

Schedule delivery when your gauge reads 30% for above-ground tanks or 25% for underground tanks. Propane systems require pressure to function properly, and running below 20% risks air entering the lines. During Michigan winters, allow extra lead time since demand increases and weather delays deliveries.

Professional installation covers appliance hookup, line testing for leaks, pressure verification, and safety checks before activation. The installer ensures proper venting for furnaces and water heaters, confirms clearances meet code, and demonstrates equipment operation. Installation includes initial system startup and functional testing.

Emergency delivery prioritizes urgent requests during business hours and provides after-hours response based on availability. Running completely empty requires a leak test and system purge before refilling, which adds time. Maintaining 30% tank level avoids this situation and the premium emergency service fees.

Yes, in-store gas bill payment processing accepts payments during retail hours at the Flint location. This service provides immediate payment confirmation versus mail delays and works for customers who prefer face-to-face transactions. Payment options typically include cash, check, and card.

Safety consultations cover gas leak detection methods, carbon monoxide risks with improper venting, clearance requirements around appliances, and emergency shutoff procedures. Homeowners learn to recognize the rotten egg propane odor, yellow flames indicating incomplete combustion, and when to schedule equipment inspections. Detectors should be installed near sleeping areas.

Usage depends on home size, insulation quality, thermostat settings, and whether propane heats water and cooking appliances. A 2,000 sq ft home using propane for heat and water typically consumes 500-1,200 gallons per heating season. Older furnaces and poorly insulated homes use significantly more, especially during extended cold periods.

In-store filling refills your existing 20 lb cylinder to full capacity for less cost per gallon, while exchange trades your empty for a pre-filled 15 lb tank at a flat rate. Filling requires your tank has current certification (within 12 years of manufacture date). Exchange is faster but provides 25% less propane.